Frequently Asked Questions About Our New System

Question 1: Why can't I see any opportunities?

Answer: If you're unable to see any opportunities, it's likely you haven't finished registering your account. To go back and finish up those questions, go to the top right of your screen where you should see your initials in a bubble. Then go to My Profile and View Profile. There is a section called "tracks" where you can pick a track. Please finish the right track for you. If you're not sure, just pick "Individual Volunteer!" If you finish this and you're still unable to see an opportunity, please reach out for assistance. 

Question 2: How can I cancel my registration if I'm no longer available for a shift?

If you can no longer make it to a shift you responded to, please go to the top right of the website where you see your initials in a bubble. Click that dropdown menu and select "Opportunity Responses." Once there, you should be able to change your status on the shift you can no longer make to "Unregister."

Question 3: Do I need to check in from my phone?

Answer: No! In fact, we strongly prefer you check in via the kiosk at the First Fruits Market or Distribution Center. If you check in from a different device other than the kiosk, your hours will not be automatically approved. If we are unable to verify your attendance, you may not get credit for those hours.

Question 4: How can I register as a team?

Answer: Any teams need to be 10 people or more. If you have a smaller team or family of fewer than 10, please have everyone create an account and respond to the opportunity individually! If you do have a group of 10+, then you will simply click "Respond as Team" on any opportunities that allow team registrations. You'll act as the team leader and can reserve slots for a specific shift. Please reach out for assistance if anything gives you a hard time!

Question 5: Can I bring my child with me to volunteer?

Answer: Yes! If your child is 5 years old or older, they can volunteer alongside you. Please refer to our Youth Policy here for further details. Your child will also need their own volunteer account, including a unique email address. 

Question 6: Do you take court-ordered volunteers?

Answer: We sure do! Please refer to our Court Ordered information page here for further guidance.

Question 7: When will you open more shifts? 

Answer: We have two months of shifts open at the beginning of each month. For example, on May 1st, we opened up the full month of June. In June, we will open up the full month of July. We don't open up too far in advance to make sure your shifts are fresh in your mind!

Question 8: I volunteer at offsite distributions. Do I need to check my hours on the site?

Answer: You only need to check in on your hours if you would like to be recognized at our volunteer appreciation events. Our distribution sites submit physical volunteer sheets, so your hours won't be logged instantly. Please reach out to your site coordinator if it's been more than 60 days from your date of volunteering and the hours are still not reflected on your profile. No need to request your hours yourself. 

Question 9: How can I get help?
Answer: If you still have lingering questions, please reach out to us via email at volunteermanager@ccfoodbank.org!